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Gjermund Bjaanes
Feb 9

Refunds denied (Solved!)

6 comments

Edited: Feb 13

Anyone else getting denied refunds? I did not lock in and never got the frames or whatever. Even if I had locked in, I guess no feedback for 1 year since that email was sent out should put refund back on the table xD If not the lock-in is simply a way of screwing people out of their refund when nothing happens.

 

Anyway, I have no lock-in and still get denied refund. And then no response. Hopefully going on social media and forums can help, but I have my doubts. Everything from this company has been really subpar. Edit: Issue has been resolved (see comment below).

Dan Guy
Feb 9

I did not lock in either but I have not tried to get a refund. I BELIEVE IN COREY.

Gjermund Bjaanes
Feb 9

Good for you! :) I just don't get how you can still believe? :)

Dan Guy
Feb 10

@Gjermund Bjaanes

 

Corey | Founder |
Feb 9

Hey Gjermund. I will personally get to this on Monday.

 

This has less to do with believing in me and more to deal with the added effort and time it takes us to get funds back to international companies in a way that our bank is comfortable. Credit Card companies don't let us refund to a card more than 180-days out. I will reach out to you via email early next week and see if we can get this done via-paypal in a way that does not add financial risk to the company.

Gjermund Bjaanes
Feb 9

Thank you! I will update here when everything is in order :)

Gjermund Bjaanes
Feb 13

I just wanted to post here and let people know how this went. Turns out there was a misunderstanding regarding the status of my order and I had a very pleasent chat with Corey (the CEO) himself. He explained the situation and we got the refund processed with no problems. I sincerally hope these glasses are successfull, because I do want a pair for myself later (there is a good reason I preordered in the first place.

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