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Admin
Feb 28

Refund (Resolved)

10 comments

Edited: Apr 8

Hi, could you process my refund request (ticket 1268 and 1336)? The original request was submitted more than 1 month ago and since then you didn't give any update and ignored my emails.

Corey | Founder |
Feb 28

Refunds take about 6 to 8 weeks now the project has entered its manufacturing development phase. No one is ignoring you.

Admin
Mar 4

Hi Corey, you could've given a definite range like that instead of "as soon as possible" at the beginning. Great, I look forward to see the refund in the next two weeks.

Corey | Founder |
Mar 4

@Admin: I don't know who you are. Send a follow-up email to info[at]laforgeoptical. com mentioning that you spoke to me on the forums.

Admin
Mar 5

@Corey | Founder | Hi, I've clearly posted my request ticket numbers here, and if you need,

LFRG-021868A, that's my order number. I don't want to bother you, but emailing info[at]laforgeoptical.com has been unpleasant since February as there was no respond, sometimes even no auto-reply, from your support team.

Admin
Apr 3

An update to the refund of my order ORDER #LFRG-021868A: So I appreciated Laforge had updated my order status to "Refunded" about 20 days ago, but I still don't see the funds on my side. I've clearly provided wire transfer details in my original refund request.This situation seriously concerns me as a wire transfer shouldn't take that long and still no response from the support team. I'm honestly very disappointed.

Corey | Founder |
Apr 3

We will take a look into it and see what's up. Your transaction was processed differently so we pushed it through the credit card company because they allowed us to (rare for most refund requests this old). We will contact your credit card company to see what's up. We did not want to risk refunding you twice.

 

Cheers,

Admin
Apr 3

@Corey | Founder | Thanks for the prompt reply. It's exactly what I was concerned and wanted to avoid at the beginning because the card was expired long ago. I'm surprised you still processed that way. Anyway I'm eager to get updated and get this resolved as soon as possible.

Is there any trouble with your support team info@laforgeoptical.com? I feel it's really weired that I have to bother a CEO for a simple refund case.

Admin
Apr 8

@Corey | Founder | Any update regarding this refund case? I'm not sure which "credit card company" you are referring to but I've got confirmation from my bank that any refund to my old debit card would be instantly credited to my account.

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