• Facebook Social Icon
  • YouTube Social  Icon
Patricia F
Sep 6

Refund request being ignored.

5 comments

I was told a refund would be sent to me by check and take 8 weeks at the end of May. It has now been over 13 weeks and nobody has replied to my emails at info@laforgeoptical.com when i requested an update. Can I get an update on this issue?

Corey | Founder |
Sep 6

Hi Patricia,

First, I'd like to apologize for your experience. Here's what's going on. We have focused the team on product development and fundraising (thus taking people away from customer service). Typically, we refund pre-orders within 24 hours however we have placed most of those funds in the hands of suppliers so we can bring the product to market. We made this decision because processing refunds that old takes a considerable amount of time (as we have to contact multiple banks, credit card processors, etc.) We are asking that you allow us a bit more either pull those funds back from suppliers. If you would like, I can arrange a phone call to give you a forecast on when that will be.

 

I appreciate your candor thus far.

 

 

Patricia F
Oct 15

Hello,

We spoke about a timeline but I have not heard back from you since. The amount of time you told me it would take has passed. Can you send me an update? It has been over 18 weeks since I requested a refund.

Corey | Founder |
Oct 15

Hi Patricia,

We have your request and I have received your text message. As for now, all refund requests are being held up by a supplier. We have deposited those funds with them and been struggling to get them to release them. We have entered into negotiations to release those funds, they have suggested Mid-November. This is the best I can do for now.

Patricia F
Oct 15

Have you gotten anywhere with the suppliers? You described the same situation in September and said that you would have the funds around the second week of October.

Corey | Founder |
Oct 15

Yes. They are saying mid November.

New Posts
  • Christian Albert Mueller
    Sep 20
  • Patricia F
    Aug 26

    I was told a refund would be sent to me by check and take 8 weeks at the end of May. It has now been 12 weeks and nobody has replied to my emails at info@laforgeoptical.com when i requested an update. Can I get an update on this issue?
  • Andy Koehler
    Jul 23

    Sent in my Rx for the lock-in glasses around a year ago. I submitted my Rx on April 9th 2018 and received a confirmation from support on April 17th. Since then I have had no feedback from support with emails sent out on Oct 25, Nov 26, and Dec 28th to Alpha@laforgeoptical.com and then to Info@laforgeoptical.com in March, I decided to try here to get some help along with sending another round of emails. I understand the wait for the final product and I'm content on that but seems I'm well overdue for some new glasses and would love for the lock-in pair to finally happen Thanks Andy