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Corey | Founder |
Apr 24, 2018

Feedback Needed: Pre-Order Status

10 comments

Edited: Apr 24, 2018

Hi guys,

As mentioned a while ago, we're going to overhaul the pre-order system to make it less onerous for us to maintain. We are splitting the list up into cohorts, added a countdown clock, and there is still a search feature. Check out the screenshot below and let me know what your thoughts.

 

Adam DB
Apr 25, 2018

Looks good, but those countdowns commit! Will it list all preorders now?

 

Is this related to the mail asking for prescription and PD? Because we already uploaded those a year ago...

Corey | Founder |
Apr 25, 2018

This will list all the pre-orders but we have broken it up in cohorts. This does not relate to the email about PDs and prescriptions.

 

The email you are referring to represents a final check; people have moved, Rx's have changed and a lot of PDs are missing. We are going to be even more aggressive with getting out eyewear in May. A lot of people who locked in did not give us all the information.

Adam DB
Apr 25, 2018

A follow-up question to the email, then: In which form do you want the prescription, PD and mailing address? There´s only link to a DIY PD tutorial. The first time we were given a link to an upload page, but I can´t seem to locate anything like that under my account on your website or here on XD... Should we just reply to the email with the prescription attached?

Corey | Founder |
Apr 25, 2018

Hey just reply back to it. Also in the future, send customer service concerns/questions to info@laforgeoptical.com.

David L
Apr 29, 2018

I just compared the screenshot against the current "Waitlist", and I think the newer idea is an improvement. Kudos for keeping a search feature, that makes things much easier!

Corey | Founder |
May 2, 2018

A further tweak to to the layout and provided more information. This way everyone will know some information about where we are with shipments for cohorts that are in front of them. I will also add some search instructions as well (the pre-order numbers update when people change their address or frame style). Based on how we will be showing the info, people will be able to search based on the first three letters of their first and the first 4 or last 5 characters of their pre-order number). As I know some people attempt to reverse engineer their sequence based on order number (don't the numbers are not sequential) we have also added sequence numbers. There are some gaps in the numbers. So for example, if you are number 200 in cohort 2 (Sequnce 2-200) you are in front of number 150 in cohort 3 (Sequence 3-150).

 

Dan Guy
Sep 8, 2018

Any ETA on when we'll see the new waitlist?

cjquito
May 2, 2018

Is this new layout for the waitlist live? Your V2 layout looks good. Personally prefer it over the V1.

lordriv
Sep 7, 2018

I don't show up on the waitlist for some reason. My order was before the listed cutoff, but I'm not there.

Admin
Sep 8, 2018

I don't show up either..

 

New Posts
  • Admin
    4 days ago

    Hi, I just wondered if we will have any updates soon? Thank you! Sincerely, tom
  • Dan Guy
    Oct 15

    It's awful. I have to re-login constantly. The notifications bell drop-down doesn't work anymore. There's no good way to view the newest posts. The formatting is annoying, injecting styling for which I never asked and do no want. I could go on.
  • Mosea Manna
    Oct 15

    Hey Laforge/Corey, any way I could stop by and check the place out? 👀 Came up from Texas for a weekend trip and remembered you were up here.